Exchange and returns

Preorder

- Items purchased in a preorder are not exchangeable, refundable.
- Please check on the measurements before making purchases.

Ready Stock

- Our return policy covers all regular priced items and is valid for 10 days from the date of mail.
- Returns are only accepted for full priced items with manufacturing defects only.
- Item must be unused and in its original condition, with original tags and/or packaging intact. 
- For returns, please email us at thebabyark@gmail.com with your Order Number, the item that you wish to return and the type of defect.
- We offer returns for store credit for full priced items only. Do note that any shipping costs will not be refunded.
- We do not accept returns on sale and promotional items.
- Return postage costs is to be borne by the buyer and is non-refundable.
- Returns will only be processed if the item is returned to us in the time frame stipulated and in the same condition as they were originally sent.
- We will inform you once we have received the item and will refund you (via store credit) if item has been received in its original unused condition.
- We will not be liable for lost return mail, hence kindly use a postage method which is trackable.

Cancellations/Change Of Orders (For preorder and ready stock)
- There will be strictly be no cancellation or change of orders once order has been confirmed and payment has been made.

Wrong Delivery Address
- Any failure for delivery due to wrong personal information provided will result in a re-delivery charge if the item has been returned to us. 
- Kindly check through your details before checking out.

Refund policy
- We will only do refund if the item has been sold out.

Exchange policy
- Kindly note that we do not do exchanges for preorder and ready stock.

Happy Shopping!